I. General conditions
1. The eastmarket.pl platform is provided and operated by Eastmarket sp. z o. o., registered at
Slezna 146, 53-111, Wrolcaw, Poland.
Tax ID NIP 542-338-6110.
2. The provision of services on the platform eastmarket.pl is carried out according to the rules below.
1. Access to the service is received only by authorized users.
2. Authorization of users is carried out by the decision of the platform administrator, based on the information provided.
3. To apply for a service, you must register on the platform. We will contact you using one of the contact methods indicated and ask for additional information.
4. The term for consideration of the application may be 72 hours from the date of submission of the application.
5. We reserve the right, without giving reasons, to terminate the provision of the service unilaterally, in the event that the user commits fraudulent actions, misleading actions,discredit Eastmarket sp z o o or brands whose products we sell.
1. Orders are made in electronic form directly on the site.
2. Only authorized users can place an order. eastmarket.pl is a wholesale platform and we do not accept orders under $500.
3. We follow brand restrictions and do not deliver part of the range to some countries. In more detail for each product, you can see the restrictions when choosing a delivery country.
4. All orders placed outside of this restriction will be canceled immediately.
5. An order can only be canceled upon agreement with the platform administration, please contact us from your account to do this.
6.Custom orders cannot be cancelled.
IV. Processing and sending orders
1. Processing of orders is carried out within 24 hours from the moment of order.
2. In the case of custom orders, the implementation period may be extended for an unspecified period and is agreed with the customer.
3. The cost and handling of the order is indicated on the order page and is based on weight, volume of delivery, the need for additional processing of goods, country of destination.
4. Orders are delivered by courier services DHL, Fedex, DPD, based on the principle of minimum price & maximum speed.
5. The delivery time of the order from the moment of dispatch from our warehouse is 3-7 working days. However, it may be extended due to reasons beyond our control, such as: customs clearance, etc.
6. We provide customs clearance services, however, all customs fees are the property of the buyer.
V. Complaints and returns
1. We do not accept returns if the delivered product is fully consistent with the order and is in the stated condition.
2. We accept returns if the product was damaged during the delivery process, an incomplete order was delivered, the product does not correspond to the declared condition.
3. For returns, please pack the item securely, attach an invoice, and ship to Eastmarket sp z o.o. Slezna 146, 53-111, Wroclaw, Poland
4. Before sending the goods to us, please contact us and provide information about the problem.
5. Refunds are made within 7 days after the delivery of the goods to our warehouse and checking its condition and completeness.
6. In case of other problems - please contact us and we will offer ways to solve them.
VI. Personal data of clients
1. Please be advised that the personal data of our clients is stored in our company's data filing system. Personal data is collected only for our needs and processed in order to fulfill orders, conduct promotional and advertising campaigns, in accordance with the data protection requirements specified in the provisions on the protection of personal data.
By using our service, you confirm that you have read the above terms and conditions.
If you have any questions, please feel free to contact us.